sash•anne design Policies (returns and such)

Thank you for shopping with sash•anne designs. Before you make your purchase, we want to share our policies related to shopping with us.

 

All our products are designed in house and made to order except for sticky notes and custom invitations which are printed through another vendor. Due to the nature of our production process, all sales are FINAL and not eligible for return. It is always our goal to ensure you receive high-quality products, but we understand that errors may occur and we want to ensure we are able to rectify as best as we can.

 

Replacements

We only replace items if they arrive to you defective or damaged. You will only be able to replace the defective or damaged item for the same item and must send us an email at orders@sashanne.com within 8 business days of your order being received for a replacement to be considered. You may be asked to send a photo of the defected or damaged item before your request is approved. When approved you will receive a shipping label to return the item (free of charge) and production on your new item will then begin. Your new item will not be shipped until we receive the defective or damaged item.

 

Shipping

At this time sash•anne designs only ships to the United States and Canada. Shipping costs and timing will vary dependent on location and shipping choice. Please verify that your address is correct before submitting it. Once an order is shipped, we are unable to correct the address and you will be responsible for an additional shipping fee to reship. If your order is “lost in the mail” due to inputting the wrong address will not be able to replace your item. You are of course welcome to re-order if you desire.

Processing + Production

The typical timeline for our products (not applicable for custom invitations) is as follows:

  • Upon receipt of your order, sash•anne designs processing of your order will occur in 1-2 business days.

  • Production of each item is between 5 - 8 business days. If you order multiple items, the production time is between 9 – 12 business days.

  • You will receive an email once your order has shipped with your tracking number.

If you do not receive your order within the expected ship date we strongly suggest you contact us immediately at orders@sashanne.com so that we can investigate the delay. Due to COVID-19, USPS is experiencing mailing delays and that may be the cause of some shipping delays/errors.

 

Custom Orders

sash•anne designs does offer custom invitations and other custom orders are considered on a case by case basis. Each custom order will receive its own contract with the full terms and agreement. The signed contract for each custom order will supersede any other policy set forth by sash•anne designs.

 

Cancellation

All sales are FINAL. If you attempt to cancel the order before it is processed sash•anne designs may consider the request to cancel. We strongly suggest that you make sure you are 100% sure of your order before submitting your payment to avoid any disputes.

 

Important Note

It is our number one goal to ensure that our customers experience and receive high-quality service and products. If at any point in the process, please do not hesitate to contact us if you have any questions or concerns. I do believe the two common denominators between journals, planners, and invitations are paper and life. The two common denominators between you and I, we’re human and life. Life happens. Everything is solvable. Let’s be kind. Let’s be honest. At the end of the day, I truly believe we can do life on paper together.